Refund Policy

1. Refund conditions

Refund conditions may vary depending on the specific training program or offer purchased.

Customers should review the refund conditions displayed on the relevant product page or checkout before completing a purchase.

2. Requesting a refund

If a customer believes they qualify for a refund, they can contact the Mastery Digital support team with their purchase information. To help us locate the order, please include:

• the email address used during the purchase;
• the name of the program or product purchased;
• the approximate purchase date and any order or receipt identifier;
• a short description of the reason for the request.

3. Review of requests

Requests are reviewed against the conditions that were displayed for the product at the time of purchase. We may ask for additional information to verify the order. We aim to respond to refund requests within a reasonable time after receiving the required information.

4. Approved refunds

Approved refunds are returned through the original payment method whenever possible. The time required for the refunded amount to appear depends on the payment provider or issuing bank. When a refund is issued, access to the related digital materials may be withdrawn.

5. Digital nature of our products

Our products are digital and delivered online, so no physical returns are required. Where local consumer law grants additional rights regarding digital purchases, those rights continue to apply.

6. Contact

For refund questions or to submit a request, contact support@masterydigital.com.